Returns and Refunds

MAKING A PURCHASE

Visa, Visa Debit, and Master Card are accepted. Payment must be by credit card or other permitted payment method. Lakeside Medical Supplies does not collect your financial information and all payments are processed by our trusted third-party service provider. We reserve the right to change the permitted methods of payment at any time, including and without limitation, the credit cards we will accept.

By completing a purchase transaction (“Order”) through the website, you are agreeing to pay, in full, the prices and all applicable taxes, shipping and handling fees in relation to your Order. Applicable sales tax will also be applied to the shipping and handling and return shipping charges. Taxes may depend on your delivery location.

If your Order is improperly completed, not completed, or payment is not received, your Order will not be accepted.

Please note that adding items to your shopping cart (“Cart”) does not reserve such items for you or guarantee that you will be able to purchase such items at a later date.

We reserve the right to change the prices offered on the website at any time.

All dollar amounts are in Canadian Dollars unless otherwise indicated.

You may only purchase or order items for personal, non-business purposes. We will use commercially reasonable efforts to fulfill your Order as quickly as possible; however, we will not be responsible for any delays in fulfillment which are beyond our control. If you do not receive your Order within 10 days of purchase, please let us know.

We reserve the right to limit or refuse any Order. Further, we reserve the right to verify the validity of all Orders and cancel any Order if we find evidence of fraud, tampering and/or any other violation of these Terms. We reserve the right to require proof of identity for the purposes of verifying the legitimacy of any Order or other information.

We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per Order. We also reserve the right, in our discretion, not to offer shipping to all areas or to certain addresses. In the event that we are unable or choose not to ship an item, you will be notified accordingly and the amount for that item charged in relation to your Order will be reduced accordingly.

Every effort has been made to ensure that the information contained on the website is correct. However, there may be information on the website that contains typographical errors, inaccuracies, or omissions – including those that may relate to product descriptions, pricing, promotions, offers, and/or availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or modify or cancel Orders if any information on the website is inaccurate at any time without prior notice (including after you have submitted your Order).

While we have tried to accurately display the colours of products, the actual colours you see will depend on your monitor and may not be accurate.

SHIPPING

We provide free delivery in Salmon Arm and Vernon for orders over $50.00; otherwise a $25.00 fee will be added to your order. For deliveries outside of Salmon Arm or Vernon (60 km radius of each city), a fee of $75.00 will be added to your order.

We reserve the right, in our discretion, not to offer delivery to all areas or to certain addresses. In the event that we are unable or choose not to deliver an item, you will be notified accordingly and the amount for that item charged in relation to your Order will be reduced accordingly.

RETURNS

We will replace or refund you for any product that is flawed or damaged. However, any product that comes in contact with skin cannot be returned for health reasons. We are also unable to accept returns on products that have been damaged due to adverse weather conditions during shipment, or a product that is ordered in error. We ask that the customer return the original product for replacement, with proof of purchase, within 7 days.

The product must be returned unused. Please call us at to arrange for a meeting in the store to discuss any returns.

Once the product is received we will refund your credit card account for the cost of the product less shipping and handling. If the original shipment was damaged or flawed you will receive a full refund, including shipping and handling charges. Please provide your Loomis tracking number.

NOTICE

1. A 20% restocking fee may be applied at our discretion for products that are returned.
2. Upon delivery, carefully inventory your purchase and repack it in the original package and safely wrap it to prevent damage when returning it to the store.

If you have any questions about these policies please contact Lakeside Medical Supplies at 1-250-542-2425. or by mail at: